Delivery & Returns

LEAD TIMES 
We’re a one-person bakery, and every treat box is baked and hand-decorated just for your pup. 
Please allow 4-6 days for your order to be freshly prepared (we promise - it’s worth the wait!). 
During busy periods, dispatch times may be slightly longer.

DELIVERY 
We currently deliver across the UK via Royal Mail.
Once your treats are ready, they will be sent via Tracked 24h, Tracked 48h or 2nd Class (2-3 days delivery aim) - depending on the shipping option you chose at checkout. 📦🐾

Please note: Once your parcel has been handed over to Royal Mail, we don't take responsibility for any damage that occurs in transit, or for parcels that are left unattended (e.g. in a safe place or on a doorstep) for extended periods.
For added peace of mind, we always recommend choosing a tracked shipping option.

RETURNS
Due to the handmade and perishable nature of our treats, we’re unfortunately unable to accept returns.
That said, your pup’s joy (and yours!) means the world to us - If something isn’t right, please contact us within 24hours of your delivery and we’ll do our best to make it right.