T&C's
Terms and Conditions – Fluffy Fluff Dog Bakery
Effective date: 09/08/2025
This website is operated by Fluffy Fluff Dog Bakery. By accessing or purchasing from fluffyfluff.co.uk, you agree to the terms outlined below.
1. Products & Pricing
All product descriptions and prices are displayed clearly on the website. Prices are listed in GBP and include VAT where applicable.
Shipping costs are shown at checkout before completing your purchase. Prices and shipping costs may be subject to change prior to order confirmation.
2. Payment
We accept all major credit and debit cards, and other payment options available via Shopify.
Payment is taken at the time of order confirmation.
3. Dispatch & Delivery
Orders are typically dispatched within 4–6 working days.
Delivery times may vary depending on your location and chosen delivery method.
We are not responsible for any damage or delay caused by third-party delivery services.
4. Ingredients, Allergens & Product Information
We take great care in selecting the ingredients we use in our treats. Some ingredients may be sourced from third-party suppliers, and in such cases, we rely on the information provided by those suppliers and manufacturers regarding ingredient accuracy, nutritional data, and allergen disclosures.
Although we strive to ensure this information is correct and up to date, we cannot be held liable for any discrepancies caused by supplier misrepresentation or changes made without notice.
All our products are prepared in a kitchen that may handle allergens such as nuts, dairy, gluten, and other potential allergens. Customers are responsible for reviewing ingredient lists provided on product pages and contacting us directly with any specific dietary concerns before placing an order.
5. Returns & Cancellations
Due to the handmade and perishable nature of our treats, we’re unfortunately unable to accept returns. However, your satisfaction is important to us. If something isn’t right, please contact us within 24 hours of delivery and we’ll do our best to make it right.
6. Intellectual Property
All content on this website - including logos, text, graphics, and images - is the property of Fluffy Fluff Dog Bakery or its licensors.
You may not reproduce, modify, or distribute any content without our written permission.
7. Limitation of Liability
While we ensure all products are prepared with care, we are not liable for any damage that occurs during delivery or through misuse after delivery.
By placing an order, you accept that we cannot be held responsible for delivery issues beyond our control.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.
9. Contact Information
For returns, order issues, or general enquiries, please contact us at:
Email: fluffyfluffdogbakery@gmail.com
or use the contact form on our website.